Returns & Exchanges
At GODA, your satisfaction is our priority, which is why we offer a 30-day return window for products in their original, unopened condition. Due to hygiene standards, used or opened beauty products cannot be accepted for return or exchange.
Initiate Your Request
Log into your account or visit our Returns Portal with your order number and email address to start the process.
Prepare Your Package
Securely pack the unopened items in their original packaging, ensuring all protective seals and components are intact.
Ship It Back
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing